Banfield Pet Hospital

Banfield Pet Hospital in Draper, Utah is located at 12720 Pony Express Rd and is listed as treating dogs and cats. On Google, it has a 4.2/5 rating from 431 reviews. Recent feedback includes both positive comments about routine care and follow-up, and serious complaints about communication, pricing, and clinical judgment in specific cases.

Services

•Veterinary care for dogs and cats
•X-rays (mentioned in a review)
•Surgery is not described as offered on-site; one reviewer reported being referred elsewhere for emergency surgery

Pricing

No published pricing is available; one reviewer described costs as above average compared with another local veterinary clinic.

People

Dr Orr is mentioned positively by name in a recent review.

Reviews

Banfield Pet Hospital (Draper) is rated 4.2/5 on Google with 431 reviews. Recent written feedback includes a strong positive review citing kind staff, thorough answers to questions, and follow-up after visits, with specific praise for Dr Orr. Recent negative reviews describe concerns about handling of a gastrointestinal blockage case in a ferret (an animal type not listed among the clinic’s treated species), dissatisfaction with illness workups for a dog, discomfort with staff behavior overheard in the clinic, and frustration with the structure of a wellness plan.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 431 we track in total. Recent reviews may not be representative of overall sentiment.

Braxton Jung

2 months ago

One of the worst experiences I’ve ever had to go through with my ferret. My ferret had chewed up a stuffed animal and swallowed a lot of the fluff inside. We didn’t know right away because he had hid the remains under the bed. We had several appointments at this location and the vet said they could not figure it out even after X-rays were taken. They had us force feed our baby for almost 2 weeks claiming whatever it was would work its way through his system. He eventually puked some of the fluff up and we went and showed the vet in person to prove we know what’s wrong with him. They didn’t care and did nothing telling us to continue to force feed him. By this point my ferret was on deaths door and extremely lethargic. As a last minute decision we called an emergency vet and they took him. Once their X-rays came back they said he needed surgery immediately. They did the surgery and removed the obstruction. He recovered within a week. This location had me torture my ferret for two weeks even though the X-rays showed the obstruction. I will never trust ANY Banfield vet hospital again. There are local (better) vets for exotic animals.

Nancy Emms

2 months ago

John Hogue

3 months ago

Blake Taylor

5 months ago

So disappointed with Banfield. Never had a single good experience at this location, and once overheard staff verbally abusing someone’s pet through my waiting room door. Their wellness program is a trap that you can’t get out of even if your pet passes midway through the plan-year. We brought our 4 year old dog in twice over two months due to illness and had to beg the vet for an antibiotic. Then went to a different (more competent) vet 3 days later only to find out he has terminal metastatic cancer through the whole body. We compared prices of service between our new and old Vet clinics and Banfield is 3X the price. Biggest mistake we made during dog ownership.

Nikelle Thompson

5 months ago

They always take such great care of my corgi! Super kind everytime, answer all my questions, and always follow up to make sure she’s feeling okay. Dr Orr is fantastic.